Q1: What's the difference between SimpiCity and SimpliCity + ?

A: SimpliCity + has deeper storage base which provides almost 50% more storage than SimpliCity. Click here for more information click on the images for a visual comparison.

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Q2 : Can I have fabric samples?

A: Yes, visit our fabric page, click on the sample you have requested will appear in your samples box below the fabric choices. Complete your name, address etc. your samples will arrive in the post within 48 hours.

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Q3: Is there an internal storage base?

A: All our beds have a sturdy internal storage base for dust free, off the floor storage.

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Q4: How much weight can the storage base take?

A: The internal floor of your storage bed is supported on all four sides and in the middle with a hidden foot. You can store as much as you need to inside. It wont warp or buckle under the weight.

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Q5: Where can I see your beds?

A: As an internet retailer we do not have a network of distributors (that keeps the prices lower), however you are very welcome to visit us by appointment in Nottingham.

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Q6: Do your beds come with mattresses?

A: Our storage beds do not come with a mattress. Click here for information on the mattresses we sell.

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Q7: Can you make a custom headboard for me?

A: We can produce custom headboards and will need either an image or drawings to provide you with a quotation.

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Q8: How does the headboard attach?

A: Our headboards can be attached either to the wall or the bed.

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Q9: How high up the wall does the headboard come?

A: Our headboards are not attached to the bed and can be placed at your ideal height, our standard headboard is 60cm tall.

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Q10: How much space will I need?

A: You will need to allow for an additional 4cm over and above the standard bed size. For example to fit a King Size (150 x200cm) you will need a space of 154 x 204cm. Click here for external dimensions.

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Q11: Can I move the bed easily?

A: Our beds are heavy, and are difficult to move once you have filled it up. Should you need to move your bed regularly, we recommend you order castors with your storage bed.

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Q12: Can I have a bed which opens horizontally?

A: We supply a horizontal or side opening options for our single and Small Double (120x190cm) storage beds.

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Q13: Will the bed be able to go up my narrow stairs?

A: Our bed arrives in a number of individual parts designed to fit round the tightest or corners into the narrowest of spaces.

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Q14: Can I have a bed made in my own fabric?

A: We offer a bespoke option where you can send us your own fabric for finishing your bed. Ring us on 0845 2000128 for more details.

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Q15: How are your fabrics treated/finished?

A:Our fabrics are treated with stain guards and meet UK fire retardation standards.

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Q16: What are your fabrics and leathers sourced?

A: Our leathers are made from UK hides, then processed in Italy. Our faux suede is from a small fabric house in Holland and our standard fabric is made in the UK.

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Q17: How high does the bed lift up?

A: Our storage beds lift up to an amazing 1.7metres! Click here for illustrations.

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Q18: Does the bed stay up on its own when open?

A: The powerful gas struts aid lifting of the bed as well as enabling it to remain open.

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Q19: I am moving - how can I take my bed apart for transportation?

A: Email us and we will send you instructions.

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Q20: How quickly can I have my bed made and delivered?

A: We  aim to make and deliver your bed in as little as 3 weeks of receiving your order. If you are in a hurry, take a look at our list of beds we may be able to deliver a little faster.

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Q21: What warranty do you offer?

A: We offer a full 5 year parts and labour guarantee.

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Q22: What is Live chat, how does it work?

A: This unique technology enables you to have a “real person” conversation through our web-site (when online), with just one click you can have your questions addressed instantly. Click here to chat now.

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